TERM AND CONDITION

• Charges are based on either mileage or time, whichever is greater.
• Overtime hours are charged in half-hour increments.
• A fuel surcharge is applied to all quotes at a rate set periodically.
• Tolls, parking, taxes, fuel surcharge & entrance fees will be added to the charges.
• Unless otherwise indicated, rates do not include customary driver gratuities of 10-20% and may be paid directly to driver.
• A 10% gratuity will be added if the driver does not receive any gratuity at the end of a charter.
• Cancellations less than 72 hours prior to start of service will be charged $150.
• Cancellations less than 24 hours prior to start of service will be charged a 4-hour minimum rate.
• Cancellations at the pick-up spot or "no-shows" will be charged the full charter cost.
• A $150 cash cleaning deposit will be applied for dirtied buses, including liquid spillage.
• Driver Room must be provided for overnight trips otherwise room charges will be added.
• Transfers must be completed within 2 hours of spot time ordered or the hourly charge will apply for the excess hours.
• Additional service must be authorized by agent, or may be paid in cash.
• Rates subject to change without prior notice.
• We are not responsible for articles left in the vehicle.
• Drugs, smoking and alcoholic beverages are not allowed in or about the vehicle.
• Renters will be held responsible for all damages to the vehicles or its contents due to negligence, intentional misconduct or malicious mischief.
• We have the right to terminate/refuse service or evict anyone who threatens the safety of the passengers, the driver, the vehicle or other properties.
• The driver reserves the right not to take a vehicle to an unsafe or illegal location that could cause damage to the vehicle, property or people.
• Unpaid accounts 30 days and over from service date will be charged 1% per month

Reservation Procedures
Your reservation will be reply at least within 2 x 24 hours. If your reservation is not confirmed our staffs will inform you and give the other suggestion. To secure your reservation we request your Copy of Credit Card front and back, Copy Passport Photo Page, Credit Card Authorization Form and signature which should be send by fax after you submit your reservation request.

Payment
We request the Full prepayment for hotel and additional service charge by Credit Card, and our Accounting Department will debit your credit card at least 14 Days prior arrival ( Low Season ) and
30 Days at a Peak / High Season. All rate is quoted in US Dollar ( US$ ), otherwise mention in other specified currency such as in Indonesian Rupiah. However, all transaction will be converted into Indonesian Rupiah ( IDR ) and exchange rate based on the time of transaction.
There is 3% additional of bank fee as well.

Banks

BANK CENTRAL ASIA (BCA) IDR
ADDRESS : JALAN HASANUDIN DENPASAR
ACC NO : 0401742157
SWIFT CODE : CENAIDJA
ON BEHALF OF: I MADE SUARDANA PUTRA

Cancellation and Refund
The cancellation fee will not charge by Putra Holidays. However cancellation fees might be charged by other contractors such as Hotel, Transportation and other arranger with whom agreement have been made and for such condition that may occur, these fees will be charge to the clients.
No refunds will be made if a booking should be only partly utilized, Breakfast and / or other added values are not taken, or if other services booked are not utilized. No refunds for all reservation,
which is canceled within 14 days prior arrival ( Low Season ) and
30 days prior to arrival ( High / Peak season ).

Confirmation Number, Perform Invoice
We will send your Confirmation Number and Performs Invoice by e-mail or facsimile when your reservation is already confirmed.
Note: Please mention your Confirmation Number if you have any other inquiry such as Optional or Package Tours or any other arrangement.

PAYMENT PROCEDURE

• balibuscharter.com team will send you a bill after make your reservation confirmed
• A total amount is required to be settled upon you receive our confirmation.
• balicarcharter.com team also able to process payment with credit card with a manual system.
• We will need you to fax us copy of your credit card, passport number and approval statement to authorize
  PUTRA HOLIDAYS Service to bill your account.
• All transaction using credit card will add 3 % from the total bill for the bank administration fees. This pure goes to local bank.
• For transaction using credit card, please print out a payment form then fax it to us with all our required detail